A new term – client centricity – has popped up as a key success factor for law firms. Numerous publications make a point that putting your clients first is not the same as being client centred. What is the difference? You can easily get confused. The Venturis team have taken a closer look to demystify the topic and help firms to consider whether and where their take on client service needs to change to ensure lasting success.

Do you want to read more about client centricty? Please fill in your details below to download the white paper about this topic.